Deployment 2016-11-30T17:34:11+00:00

Deployment

Patient Collections Transformation generates margin improvement through the transition to an analytics-driven asset management operating model enabled by ARxChange.

Phase 1 - Assessment and Business Case
  • Complete patient accounts receivable performance analysis and determine cash yield potential
  • Value and prioritize strategic operational change opportunities to improve collections effectiveness and/or reduce cost structure
  • Define potential impact to customer experience and engagement
  • Identify quick wins that could impact performance in the immediate near term
  • Develop a high level multi-year business case for implementation
  • Create an implementation roadmap for change
Phase 2 - Design and Quick
  • Initiate implementation of quick wins to generate impact and build momentum concurrent to future state design
  • Design enterprise operating model required to support future asset management framework
  • Design / revise revenue cycle processes, policies and related vendor services
  • Determine organization structure and skill requirements that align with the future operating model
  • Determine technology modifications required to enable future asset management framework design
Phase3 - Independent Asset Management Model
  • Implement enterprise asset management operating model
  • Transition the organization structure and/or develop net new capabilities necessary to sustain performance
  • Utilize the operating model infrastructure to continually enhance the customer relationship
  • Optimize procedures related to asset management as operating model evolves
  • Measure and monitor financial performance relative to business case

The Phase 1 Assessment provides line-of-sight for opportunities related to patient collections transformation and a roadmap to manage and prioritize net revenue improvement and cost optimization opportunities

Phase 1 Assessment and Business Case

evaluate current state performance
  • Analyze current state patient AR data
  • Complete accounts receivable performance analysis and determine cash yield potential
  • Conduct interviews with select Revenue Cycle leaders and key stakeholders related to patient revenue and accounts receivable management
Prioritize opportunities and develop plan
  • Quantify opportunity costs / vendor savings analysis associated with collection activity
  • Identify and prioritize strategic operational change opportunities to improve collections effectiveness and/or reduce cost structure
  • Determine critical dependencies and potential barriers and issues
Value the operational change
  • Quantify value of the prioritized change opportunities – cost avoidance and revenue enhancement
  • Develop a high level multi-year business case for implementation
  • Create an implementation roadmap for change